The business brings together the financial strength and resources of the Kilara Group and the skills and experience of Australian renewable energy industry veteran Andrew Thomson, former member of the Board of Directors of the Clean Energy Council and Managing Director of Acciona Energy.
The focus of the business includes:
Kilara Energy’s activities are underpinned by deep knowledge and experience across the entire project cycle. Backed by patient capital and a long-term mindset, with a business model that is nimble and entrepreneurial, Kilara Energy is well placed to contribute to the continued expansion of Australia’s renewables industry.
Kilara’s strategically placed investments in emerging energy technology companies and grid transformation (for example; Watt Watchers & Amber) provide a strong platform from which to blend innovation with experience. Moreover, our extensive partnerships across industry along with the guidance and support of key advisors ensures diversity in skills, insights and experience needed to successfully advance our mission.
Kilara Energy is committed to honouring the Clean Energy Council’s Best Practice Charter in our renewable energy projects.
Kilara Energy is committed to addressing and resolving stakeholder enquiries and complaints
promptly and transparently. We view each complaint as an opportunity for improvement and aim to
resolve issues to the satisfaction of all parties involved.
Our approach includes managing complaints in a fair, accountable, and transparent way, ensuring
non-discrimination and fair treatment for all individuals, and communicating clearly throughout the
complaint resolution process.
We have established guiding principles to ensure visibility, accessibility, responsiveness, fairness,
consideration, confidentiality, and continual improvement in our complaints-handling process.
Our comprehensive complaints and enquiries handling procedure comprises six key steps: receiving,
acknowledging, validating, investigating, resolving, and closing complaints.
We strive to address complaints within ten business days of receipt and inform complainants of our
progress.
If a complaint cannot be resolved within this timeframe, we will provide you with updates and aim to
resolve complex complaints within 28 business days. Unsatisfied complainants can escalate their
concerns to a higher level at Kilara Capital (Corporate) or pursue resolution through the Australian Energy Infrastructure Commissioner (AEIC).
We welcome feedback on our Complaints and Enquiries Handling Policy and are dedicated to
continual improvement to better serve our stakeholders.
To read our full policy, please use this link.
